Refund Policy

Last updated: 12 July 2026

We want you to only pay for Pivot Labs if it's earning its keep. This policy explains when we refund and how to ask.

1. Free trial

Every plan starts with a 7-day free trial. Cancel anytime during the trial from inside the app and you will not be charged. No card games.

2. Monthly plans — 14-day money-back

If something's wrong inside the first 14 days of a paid month — the product isn't working, the output isn't what we promised, or you simply changed your mind — email support@gopivotlabs.com from your account email and we'll refund that month in full, no questions asked. After day 14 of a monthly cycle, that cycle is non-refundable, but you can cancel to stop future charges.

3. Annual plans — 30-day money-back

Annual plans get a 30-day money-back window from the date of charge. After day 30 we don't refund the remainder of the year, but you can cancel to prevent the next renewal, and you keep access until the end of the paid term.

4. How to request a refund

Email support@gopivotlabs.com from the email on your account with the subject "Refund request". Approved refunds are issued by Pivot Labs and processed back through Stripe to your original payment method within 5–10 business days, depending on your bank.

5. Exceptions

We do not refund accounts terminated for breach of our Terms of Service or acceptable-use policy (e.g. abuse, fraud, chargebacks, or generating prohibited content).

6. Contact

Parab Ventures Pte. Ltd. · Singapore
support@gopivotlabs.com